Topics
Topics — accessible to everyone, demonstrable to the supervisory authority
What does this apply to in your case?
Choose the situation that matches your business. Each topic answers one question, with the location in the regulation included.
48 topics
Does this apply to me?
- What is the European Accessibility Act and when does it apply?
- Does the accessibility law apply to my webshop?
- Am I exempt from the accessibility law as a small business?
- Does the accessibility law also apply to a B2B website?
- Does the accessibility law also apply to my app?
- How long do I have to make my site accessible?
- A customer complains that my webshop is not accessible — what should I do?
- Do I have to comply if I only sell via Bol or Amazon?
- I don't sell products but services — does the law apply to me?
- My website has existed for years — does it also have to become accessible?
- Can I get an exemption because adapting it is too expensive?
What is expected of you
- Is an accessibility statement required for an online shop?
- What must an accessibility statement contain?
- What does WCAG 2.1 level AA mean in plain language?
- Do I need to prove that I have tested my site?
- Do I need to test again after each update to my site?
- Does a PDF invoice also have to meet accessibility requirements?
- Do I need to add subtitles to videos on my webshop?
- Does a chatbot on my site also have to be accessible?
- Where should I place the accessibility statement on my site?
What can go wrong
- Why can't a blind customer check out at my store?
- How do I test if my webshop is keyboard accessible?
- What colour contrast must my website have?
- What is good alt text for a product photo?
- Why doesn't a screen reader read my form fields?
- Do I comply with the law using an accessibility overlay?
- Can an automated accessibility test find everything?
- Is a Shopify or WooCommerce webshop automatically accessible?
- Is a cookie banner a problem for accessibility?
- Why does the cursor or focus jump around on my website?
- Why doesn't a screen reader read the headings on my page correctly?
- Why don't the filters in my webshop work with a screen reader?
- Why is an error message in my checkout form unclear for everyone?
- Why does my website break when you enlarge the text?
- Is a CAPTCHA a problem for accessibility of my site?
Supervision and enforcement
- Which supervisory authority checks webshop accessibility?
- I received a letter from the ACM about accessibility, what should I do?
- Can I report that my site is not yet accessible?
- How high is the fine for an inaccessible website?
- What is an Abmahnung for accessibility and who can send it?
- Which supervisory authority has jurisdiction over my webshop if I sell in multiple EU countries?
- What happens if my accessibility statement is not up to date?
- Can the market surveillance authority check my webshop without anyone complaining?
- How quickly must I respond if the market surveillance authority contacts me?
- Can a competitor report me for an inaccessible website?
What's coming next
Don't see your situation here? Take the free quick scan — five questions, and you'll see which label your use of AI falls under. Or let us know; missing topics get priority.